Privacy Policy

PRIVACY POLICY

Kaprijke Logistics and Freight Forwarding Limited

1. Introduction

This Privacy Policy explains how Kaprijke Logistics and Freight Forwarding Limited (“the Company”, “we”, “us”) collects, uses, stores, and protects personal information when customers use our shipping, freight forwarding, customs clearance, warehousing, or delivery services.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect only the information necessary to provide shipping and logistics services. This may include:

2.1 Personal Information

• Full name

• Address

• Telephone number

• Email address

• Government-issued identification (when required for customs clearance)

• Signatures used for delivery confirmation

2.2 Shipment Information

• Package contents (as declared by the customer)

• Tracking and reference numbers

• Shipment labels and documentation

• Customs declaration forms

2.3 Payment Information

• Payment confirmations

• Receipts and transaction logs

(We do not store full credit/debit card numbers. Third-party processors handle payment security.)

2.4 Technical Information

If you use our website or digital portal, we may collect:

• IP address

• Device information

• Log data

• Cookies for functionality and security

3. How We Use Your Information

Kaprijke Logistics and Freight Forwarding Limited uses collected information for:

• Processing, shipping, and delivering packages

• Providing tracking updates

• Customs clearance and regulatory compliance

• Billing, payment verification, and account management

• Security, fraud detection, and preventing illegal activity

• Customer support and communication

• Improving logistics operations and internal planning

We do not sell, rent, or trade your personal information.

4. Legal Basis for Processing

We collect and process personal data based on:

• Contractual necessity (shipping services you request)

• Legal obligations (customs, taxation, compliance)

• Legitimate business interests (security, verification, service improvement)

• Consent, when required

5. Information Sharing & Third Parties

Your information may be shared only when necessary to deliver services or meet legal obligations.

5.1 Third-Party Service Providers

We may share information with:

• Airlines, shipping lines, and transportation carriers

• Customs brokers and government agencies

• Warehousing and delivery partners

• Payment processors

All partners are required to protect customer data.

5.2 Legal & Regulatory Disclosure

We may disclose information to comply with:

• Customs inspections

• Law enforcement requests

• Regulatory reporting

• Court orders

We only share the minimum amount of data required.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Satisfy customs, tax, and legal obligations

• Maintain accurate operational and financial records

• Resolve disputes and enforce agreements

After the retention period, data is securely deleted or anonymized.

7. Data Security

We use physical, electronic, and administrative safeguards to protect your information from:

• Unauthorized access

• Loss or theft

• Misuse

• Alteration

Despite safeguards, no system is entirely secure. Customers share data at their own risk and should avoid sending sensitive information through unsecured channels.

8. Customer Rights

Customers may request to:

• Access the personal data we hold

• Correct inaccurate information

• Request deletion where permitted by law

• Withdraw consent for optional processing

• Request a copy of their data

• Object to certain types of processing

Requests can be made using the contact information below.

9. International Data Transfers

Shipping and logistics require cross-border data exchanges.

Your information may be transferred to foreign partners such as:

• Airlines

• Customs authorities

• Overseas shipping lines

We ensure that transfers respect applicable data protection standards.

10. Children’s Privacy

Our services are not intended for individuals under 18.

We do not knowingly collect information from minors.

11. Updates to This Privacy Policy

We may revise this Privacy Policy periodically.

Updates become effective immediately once posted on our official platforms or issued to customers.

Last updated: 7/16/2026